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How toto02 Handles Your Personal Information

When you open an account and move funds through DANA, OVO, or GoPay, we collect only what we need to run your account and keep it secure.

Account data kept secureDANA, OVO, GoPay transaction recordsYour right to access or delete dataCookie controls in your browserContact us to request changes
toto02 How toto02 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open the chat widget in your account dashboard and select the Privacy or Data topic. Our team will respond and can process access or deletion requests directly through the chat thread.

Email Support

Send your data request to our support email address. Include your registered phone number or the e-wallet (DANA, OVO, GoPay) linked to your account so we can verify your identity quickly.

Account Help Centre

The Help Centre inside your account has a dedicated Privacy section where you can submit a formal data request, update your contact preferences, or ask about cookie settings.

DATA HANDLING STANDARDS

How We Protect and Manage What You Share

We apply encryption, access controls, and regular security checks to keep your account and payment data safe. Here is how each area of data handling works in practice.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can turn non-essential cookies off in your browser settings or through the cookie banner on your first visit.

Account Security

Your password is stored as a one-way hash — we never see it in plain text. Each login from a new device triggers an OTP sent to your registered phone number before access is granted.

Data Retention

We hold transaction records for the period required by applicable rules in eligible regions. Once your account is closed and the retention period passes, personal data is deleted or anonymised from our active systems.

Requesting Changes

You can ask us to correct inaccurate details, restrict how we process your data, or request full deletion.

Common Questions About Your Privacy Rights

Below are the questions our team hears most often about data, cookies, account records, and how to make a formal request.

We collect your name, email, phone number, and the e-wallet details you link — DANA, OVO, or GoPay. We also log device and session data to keep your account secure across mobile and desktop.

Only with payment processors like DANA, OVO, and GoPay who need it to clear your transaction, and with technical service partners under strict data agreements. We do not sell your data to advertisers.

Contact us via live chat or email, quote your registered phone number or linked e-wallet, and we will compile and send your data. We aim to respond to access requests within the timeframe required by applicable rules.

Yes. Submit a deletion request through live chat or the Help Centre Privacy section. We will remove your data after the mandatory retention period for transaction records has passed in eligible regions.

Session cookies keep you logged in; analytics cookies help us fix slow-loading pages on mobile. You can switch off non-essential cookies in your browser settings or via the cookie banner shown on your first visit.

Payment transactions are handled by the wallet providers directly. We store only the reference record, not your wallet PIN or full account number. All stored data is encrypted at rest and in transit on our servers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.